Our Supported Housing Service aims are:

• To provide an emergency alarm service 24 hours a day, 365 days of the year.
• To answer alarm calls within 30 seconds
• To visit sheltered tenants on a regular basis and at a frequency appropriate to their needs.
• To carry out an assessment of need and agree a support plan with every new sheltered tenant within 10 working days of them moving in to their new sheltered home.
• To review the support plan as needed, but at least annually.
• To install a Lifeline within 10 days of a referral / request.
• To ensure the equipment in your home is tested monthly.
• To visit your home to carry out an annual battery test on Lifelines.
• To repair or replace a faulty Lifeline by the end of the next working day.
• To establish user satisfaction following every emergency call handled by the Customer Service Centre.
• To report performance annually.
• To deal with complaints promptly and effectively in accordance with the Company’s Complaints Procedure
• To comply with Data Protection Legislation.