New Linx Housing Trust utilises a Performance Management Framework (PMF) designed to measure and improve the performance of services against both national and local indicators. This framework requires services to set targets against indicators and report performance to the Board. These in turn are communicated to our tenants via the Annual Report Calendar and on this website.

• National Indicators are prescribed by the Housing Corporation
• Local Indicators are established at New Linx's discretion in consultation with tenants, allowing us to monitor service delivery against key local issues.

In a recent Housing Corporation Assessment of Eastern Shires Housing Group, of which New Linx is a subsidiary, was given the highest accolade - 4 green 'traffic lights' - meaning that Regulatory Code is being met and there are no concerns whatsoever about performance. The full report can be viewed on here: Housing Corporation Assessment August 2007

How the rating system works

To enable an easy comparison of performance, a series of 'traffic lights' appear in the performance tables - these are either red, amber or green.

	RED traffic light indicates that a target was not achieved.
	AMBER traffic light indicates that performance came within 5% of the target
	GREEN traffic light shows that the target was achieved.
	GREEN with GOLD STAR shows that performance was more than 5% over target

More information

If you have any comments or suggestions to make regarding our National and Local Performance Indicators, and in particular with regard to the targets set, please contact Charles Pilbeam, Continuous Improvement and Audit Manager on 01507 355102 or email: charlespilbeam@newlinxhousingtrust.co.uk